How we match your request to providers

MSP Pie connects a business with providers suited to its request. This page describes what happens after you submit one.

1. You describe what you need

A request starts with a short description of the work, the business and its location.

2. A person reviews it

Someone on our team checks the request has enough detail to match well before it goes any further. Submitting the request is what starts this; there’s no separate call to confirm it first.

3. We match it to two or three providers

Two or three providers are then introduced to the request.

No paid placement

MSP Pie does not currently sell a better match, a higher position, or inclusion in a request a provider would not otherwise qualify for. If that changes, paid results will be identified as paid.

How the directory orders providers

Separately from request matching above, browsing a directory page (for example, a service in a particular city) lists providers in this order:

1. Providers with an office in the place you’re viewing, first.
2. Among those, providers with a listed credential or certification.
3. Then, years operating.

“The place you’re viewing” means that location and anywhere inside it, for example every suburb within a city page. It does not include the wider state or the rest of the country, so a national or interstate office does not count as local on a city page. Where two providers are otherwise equal, the order is a plain, unweighted alphabetical tiebreak, not a rotation.

This is not a paid position and not a guarantee of quality. It’s the same “top providers” wording used on directory pages, describing exactly this order and nothing more.

How search results and “top” lists are ordered

Search, the certified-providers pages and the national and city hub pages (“Top MSPs in Australia” and the city pages under “Managed IT services in…”) use a different order from the directory pages above, by default. It’s a score built from three real, already-recorded facts about a provider’s profile: whether its ABN is on file and verified, whether it holds at least one verified certification, and how complete its profile is. The exact weighting stays undisclosed, the same way a search engine doesn’t publish its own formula, but every input is a fact we hold, not a guess. Ties are broken alphabetically by name, not by rotation.

This score has nothing to do with whether a provider pays MSP Pie for a subscription. Subscription status decides only whether a provider is eligible to receive a quote request when a buyer submits one; it plays no part in this order. A visitor can also choose Name, Location, Most specialisms or Years operating instead, which sort on exactly what they say and nothing else.