Complaints and feedback
This page is about msppie itself -- how we matched a request, how we handled your information, or anything else about the service. A complaint about a specific provider's own work is different: see editorial policy for factual corrections to a listing, or leave a review from a completed job.
How to raise one
Email hello@msppie.com with what happened and, if you have one, the reference for the request or lead involved.
What happens next
A person reads every complaint. We will acknowledge it, look into what happened, and tell you the outcome directly.
Turnaround time not yet confirmed
We have not published a specific response-time commitment here because none has been confirmed yet. This section will state a real turnaround once one is set -- flagged rather than guessed at.