Complaints and feedback

Three kinds of complaint end up here. Pick the one that matches yours.

A problem with a provider

We're not a party to your agreement with a provider, so we can't resolve a dispute between you, but if you tell us about a problem we may pass it on and it can affect whether they stay on the platform. See terms of use for what we can and can't do here. Tell us at contact.

A review you want removed

See our reviews policy for the grounds we'll remove a review on. Report one at contact, or through the report link on the review itself. We acknowledge within 2 business days and decide within 5.

A privacy complaint

If you think we've mishandled your personal information, tell us at contact, or email hello@msppie.com directly. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992, or GPO Box 5218, Sydney NSW 2001. See our privacy policy for the full detail.

Something else about MSP Pie

How we matched a request, or anything else about the service that isn't one of the three above. A complaint about a specific listing's facts is different: see editorial policy for factual corrections. Email hi@msppie.com with what happened and, if you have one, the reference for the request or lead involved. A person reads every complaint; we acknowledge it, look into what happened, and tell you the outcome directly. We respond within 45 days.