How we check providers

Every provider profile shows a short list of what was actually checked before that listing went live. This page explains what each of those checks means, and what it doesn't.

ABN registration

"ABN registration — checked against the Australian Business Register" means the ABN shown was looked up against the ABR and its status was active at the time of the check. It does not mean we have verified who currently controls the business, and it is not a statement about the quality of the provider's work. A profile only shows an ABN-checked line for a listing where that check has actually run — never as a default badge.

Business identity

"Business identity — matched to public business records" means the listing was published only after multiple details agreed with each other — the business name, its state, and the entity name on its ABN. Where those details were ambiguous or didn't agree, the listing stays unpublished rather than going live on a guess.

Website

Where a profile links to a provider's website, that domain was matched to the business during onboarding or claiming — it is not a link we found by search and assumed was correct.

Certifications

A certification only appears on a profile once we've sighted it, and it links to where you can check it yourself — the ISO certificate lookup, the Microsoft Partner directory, or the equivalent register for that credential. We don't list a certification a provider merely claims to hold.

Reviews

A review is only published from a client with a verified engagement — either a hire made through MSP Pie, or a hire made elsewhere and submitted with evidence of the engagement (an invoice, a work email at the client's domain, or a contract reference) that we check before it goes live. Invitations to review go out automatically to every client with a verified engagement; a provider cannot choose who is invited, and can't suppress, edit or remove a review it doesn't like. A provider can reply to a published review.

Confirm before you engage

These checks confirm that a business is registered and that what's shown traces back to a real source — they are not an endorsement, and they don't substitute for your own diligence. Before engaging any provider, confirm its registration and any licence or certification you're relying on directly with the relevant register (the ABR, the certifying body, or the professional licensing authority for your state), and get your own agreement in writing.

See our editorial policy for how a page is published in the first place, and how we match your request for how providers are introduced to a lead.